Terms and Conditions

Jazzway-Pro Shipping Company

Terms & Conditions

Effective Date: [10/08/2026]

Courier, freight forwarding, consolidation, customs support, warehousing and delivery services

IMPORTANT NOTICE: These Terms affect legal rights and contain limits of liability, claims deadlines, customer indemnities, storage and disposal rights, and dispute procedures. Please read them before using the Services. Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under Jamaican law.

Jazzway-Pro Shipping

JAZZWAY-PRO SHIPPING | CUSTOMER TERMS & CONDITIONS

1. Definitions and interpretation

In these Terms: “Company”, “Jazzway-Pro”, “we”, “us” and “our” mean the legal entity identified on the cover; “Customer”, “you” and “your” mean the account holder, shipper, consignee, recipient, importer, exporter or other person requesting or benefiting from the Services; “Goods” or “Shipment” means any package, parcel, document, cargo or contents handled in connection with the Services; “Services” means courier, collection, export, import, consolidation, freight forwarding, warehousing, customs-support, delivery and related services; “Charges” means all freight, duties, taxes, government fees, processing, handling, storage, brokerage, return, disposal and other amounts payable; and “Business Day” means a day other than Saturday, Sunday or public holiday in Jamaica.

Headings aid navigation only. “Including” means including without limitation. A reference to a law includes its amendments, replacements and subsidiary legislation. If more than one person is a Customer, their obligations are joint and several.

2. Acceptance and authority

You accept these Terms when you open or use an account, obtain a customer or suite number, submit or cause a Shipment to be sent to an address supplied by us, request or pay for Services, click acceptance online, or collect or accept delivery of a Shipment.

You warrant that you are at least 18 years old and have authority to bind the owner, shipper, consignee, recipient, importer and any other person with an interest in the Shipment. If you act for a business or another person, you warrant that you are authorised to accept these Terms for that person.

3. Scope of Services and role

We may arrange air freight, package forwarding, consolidation, warehousing, package handling, assisted online shopping where available, customs support, brokerage coordination, customer pickup, delivery and related logistics. Unless we expressly agree otherwise in writing, we act as a freight forwarder or arranging intermediary and may select routes, modes, carriers, brokers, warehouses and subcontractors in our reasonable discretion.

Quoted transit times and delivery dates are estimates, not guarantees. Service descriptions, rates, cut-off times, complimentary storage periods and operating procedures published on our website, portal, invoice or rate sheet form part of these Terms to the extent they do not conflict with them.

/

4. Customer identification and account security

We may require government-issued photo identification, Taxpayer Registration Number (TRN) where required, proof of address, business registration documents, beneficial ownership information, invoices, proof of payment, permits, licences or other compliance records before accepting, clearing or releasing a Shipment.

You must keep account credentials, suite numbers and customer identification codes secure and immediately report suspected unauthorized use. You are responsible for instructions and transactions reasonably attributed to your account unless caused by our proven breach of a non-excludable legal duty.

5. Customer responsibilities

You must provide complete and accurate names, addresses, telephone numbers, email addresses, suite or customer numbers, invoices, values, descriptions, quantities, country of origin and other documents by the stated deadline. You must package, label and mark Goods safely and suitably for ordinary transport, handling and storage.

You are responsible for determining whether Goods may lawfully be exported, imported, transported, stored and delivered, and for obtaining all licenses, permits, prescriptions, approvals and certificates before shipment. Any assistance by us does not transfer these responsibilities.

6. Customer customs declaration

You declare and warrant that every Shipment is truthfully, completely and accurately described and valued; that invoices and supporting records are genuine; and that the declared value is not understated or otherwise manipulated to avoid duties, taxes, controls or reporting requirements.

False, incomplete or misleading declarations may cause inspection, delay, revaluation, seizure, forfeiture, penalties, prosecution, storage, return or destruction. You are responsible for all resulting Charges, losses and consequences, except to the extent directly caused by our fraud, willful misconduct or liability that cannot lawfully be excluded.

7. Jamaican customs and regulatory compliance

All Shipments are subject to applicable Jamaican and foreign laws and official requirements, including the Customs Act and Customs Regulations of Jamaica, the Customs Tariff, Jamaica Customs Agency requirements, the Trade Act, the Food Storage and Prevention of Infestation Act, the Dangerous Drugs Act, and other laws governing imported, exported, restricted, controlled or prohibited goods.

Authorities may open, inspect, test, detain, revalue, seize, forfeit, return or destroy Goods without prior notice. We may disclose records and cooperate with the Jamaica Customs Agency, Jamaica Constabulary Force, Ministry of Health and Wellness, Ministry responsible for agriculture and its agencies, National Environment and Planning Agency, Bureau of Standards Jamaica, Trade Board Limited and any other competent authority.

8. Duties, taxes, CAF and government charges

Where applicable under current laws and official requirements, a Shipment may attract Customs Administrative Fee (CAF), import or customs duty, stamp duty, Additional Stamp Duty, General Consumption Tax (GCT), Special Consumption Tax (SCT), Environmental Levy, Standards Compliance Fee, brokerage or examination charges, and any other tax, assessment or government charge.

Any de minimis value, exemption, concession, rate or threshold is determined under the rules in force when Customs processes the Shipment and may change. Jazzway-Pro does not determine, control, waive or guarantee government charges or Customs valuations. You must pay all such amounts on demand, including assessments imposed after release.

9. Prohibited, restricted and dangerous goods

You must not tender prohibited or unlawful Goods. Restricted, regulated, perishable, valuable, fragile, temperature-sensitive, live, biological, pharmaceutical, chemical, weapon-related or dangerous Goods may be accepted only with our prior written approval and all required permits, packaging, declarations and carrier approvals.

Goods classified as dangerous under applicable air, sea, road, carrier, IATA, ICAO or IMDG requirements must be accurately classified, packed, marked, labelled and documented by a competent person. We may refuse, isolate, abandon, return, render harmless or dispose of unsafe or non-compliant Goods, with costs charged to you, where reasonably necessary or required by law.

10. Right to inspect and refuse service

To the extent permitted by law, we or our contractors may screen or inspect a Shipment for safety, security, compliance, identification, condition or operational reasons, but are not obliged to do so.

We may refuse, suspend or cancel Services where payment is overdue; fraud, abuse or unlawful conduct is suspected; documents are false or incomplete; Goods are prohibited, unsafe or unsuitable; an authority or carrier refuses the Shipment; capacity is unavailable; the Customer threatens or abuses staff; or service would expose any person to legal, safety, security, reputational or operational risk.

11. Addressing, identification and unknown packages

You must use the exact recipient name, delivery address, suite number and Jazzway-Pro customer identifier supplied to you, including the applicable JWPS or SEA-001 designation. You bear the costs and risks caused by incorrect, incomplete, obsolete or missing information, including research, relabeling, redirection, return, storage and unknown-package fees.

We may hold an unidentified Shipment while attempting reasonable identification. We do not guarantee that an unidentified or misaddressed Shipment can be located, matched or recovered.

12A. Third-party Courier and subcontractors

We may use airlines, ocean carriers, trucking companies, postal operators, delivery agents, warehouses, customs brokers, payment processors and independent contractors. Their tariffs, bills of lading, air waybills, conditions of carriage and liability regimes may apply in addition to these Terms.

To the fullest extent permitted by law, we are not liable for an act, omission, insolvency, negligence, delay, rerouting, cancellation or refusal by a third party that is outside our reasonable control. Where legally and practically available, we may assign to you a claim we hold against the responsible third party, but we do not guarantee recovery.

12B. Customer-Requested Third-party Courier Collection

At the customer's request, Jazzway-Pro Shipping may arrange delivery through a third-party courier, including Knutsford Express or another courier selected by the customer or deemed appropriate by Jazzway-Pro Shipping. All third-party courier fees, handling charges, and related costs shall be the responsibility of the customer unless otherwise agreed in writing. Once the shipment has been accepted and receipted by the third-party courier, responsibility for the shipment transfers to that courier, and Jazzway-Pro Shipping shall not be liable for any loss, theft, damage, delay, misdelivery, or other issues occurring while the shipment is in the custody or control of the third-party courier, except where such liability cannot be excluded under applicable law or where the loss or damage results directly from the negligence or willful misconduct of Jazzway-Pro Shipping before the handover.

Any claims relating to the transportation, handling, delay, loss, or damage occurring after the shipment has been accepted by the third-party courier should be made directly with that courier in accordance with its applicable terms and conditions. Jazzway-Pro Shipping may, at its discretion, assist the customer in facilitating communication with the third-party courier but assumes no obligation to resolve or settle such claims.

13. Routing, consolidation and delivery

We may consolidate Shipments, change routing or mode, trans-ship Goods, use substitute facilities and divide a Shipment where reasonably required. Unless signature service is purchased or required, delivery may be made to the address, reception, mailroom, authorised person or other reasonably secure location.

Risk in Goods remains with the Customer except to the extent of our liability expressly established under these Terms or mandatory law. Title to Goods never passes to us.

14. Delays and force majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including severe weather, hurricane, flood, fire, epidemic, pandemic, war, terrorism, civil unrest, strike, labor shortage, power or telecommunications failure, cyber incident not caused by our failure to use reasonable safeguards, port congestion, aircraft or vessel disruption, carrier capacity, customs or regulatory action, government restriction, road closure, natural disaster or act of God.

We may suspend performance for the duration of the event and take reasonable steps to protect or reroute Goods. Charges already earned and unavoidable third-party costs remain payable.

15. Charges, quotes and defined fees

Rates may be based on actual or dimensional weight, whichever is greater, and may change where measurements, classification, destination, carrier surcharges, exchange rates, government charges or Customer information differ from the quote. A quote is an estimate unless expressly stated to be fixed in writing.

Processing Fee means the charge for administrative processing of a Shipment. Handling Fee means the charge for warehouse receiving, sorting, scanning, consolidation, movement and release. Storage Fee means the charge accruing after any stated complimentary period. Unknown Package Fee means the JMD $2,500 charge per Shipment for research and processing where a Shipment lacks sufficient customer identification and is successfully identified. Other current fee amounts and calculation methods appear on our rate sheet, website, portal or invoice.

16. Payment, lien and default

Charges are due at the time stated on the invoice or before release or delivery, whichever occurs first. We may require deposits, prepayment or cleared funds. The Customer, shipper, consignee and account holder remain jointly and severally responsible for Charges to the extent permitted by law, even if another person was expected to pay.

To the extent permitted by law, we have a general and particular lien over Goods and documents in our possession for all amounts owed in connection with the Customer or Shipment. We may withhold release while amounts remain unpaid.

Accounts unpaid for 30 days may be suspended and referred for collection. We may charge reasonable collection costs and administrative fees, and any interest expressly stated on the applicable invoice or rate schedule, only to the extent permitted by Jamaican law.

17. Chargebacks and payment disputes

A card chargeback or payment reversal does not extinguish legitimate Charges. Before initiating a chargeback, you should contact us with the invoice number and reasons for dispute so we can review the matter. We may suspend the account or hold Goods while a reversed or disputed amount remains unpaid, subject to mandatory law and payment-network rules.

18. Storage, unclaimed and abandoned cargo

Customers will be notified when Shipments are available for collection. A complimentary storage period of 14 calendar days applies from the date of notification. Beginning on the 15th calendar day, a Storage Fee of JMD $300 per Shipment per day accrues until collection, delivery, return, disposal or sale. Total Storage Fees will not exceed the declared value of the Shipment.

If Goods remain unclaimed, unidentified, undeliverable or unpaid for 30 calendar days after notification and reasonable contact attempts, or if storage and related Charges equal or exceed their reasonably estimated value, then, to the extent permitted by law, we may auction, sell, donate, recycle, destroy, return or otherwise dispose of them. We may act sooner where Goods are perishable, unsafe, unlawful, deteriorating or subject to official direction. Net sale proceeds, after lawful Charges and disposal costs, will be handled as required by law. Disposal does not release you from any lawful shortfall.

19. Refused entry, returns and undeliverable Shipments

If an authority refuses entry, a carrier rejects Goods, delivery cannot be completed, or the Customer or recipient refuses or fails to accept delivery, you must pay all return freight, duties, taxes, CAF, brokerage, storage, handling, penalties, destruction and disposal costs. We do not guarantee that return is legally or operationally possible.

20. No insurance; outside shipment protection

Jazzway-Pro is not an insurance provider and does not sell, arrange or include shipment insurance or shipment-protection coverage. Declaring a customs value does not purchase insurance or increase our liability.

Before shipping, Customers should consider the item’s full value, age, condition, fragility and replacement cost. For high-value or otherwise important items, the Customer is strongly advised to purchase suitable outside shipment protection or cargo insurance directly from the seller, retailer, credit-card provider, licensed insurer or another independent third-party provider. Any outside policy is solely between the Customer and that provider, and the Customer is responsible for understanding its coverage, exclusions, deductibles, claim requirements and limits.

21. Limitation of liability

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, death or personal injury caused by negligence where liability cannot lawfully be excluded, or any other liability or consumer remedy that Jamaican law does not permit the parties to exclude or limit.

Subject to the preceding paragraph and to the fullest extent permitted by law, our maximum aggregate liability for loss of or physical damage to a Shipment is the lowest of: (a) its truthful declared customs value; (b) its actual proven value at the time and place of acceptance, allowing for age, use, condition and depreciation; or (c) the freight Charges paid to us for that Shipment. Any outside insurance or protection purchased by the Customer does not increase our liability under these Terms.

Subject to mandatory law, we are not liable for loss of profits, revenue, opportunity, market, goodwill, anticipated savings or data; business interruption; emotional distress; or indirect, incidental, special, exemplary, punitive or consequential loss. We are not liable for inherent vice, ordinary wear, inadequate packaging, concealed damage, electrical or mechanical derangement without external physical damage, prohibited Goods, Customer acts or omissions, or inaccurate instructions or declarations.

Any liability limit available to a carrier, warehouse, broker or subcontractor also benefits us where applicable. No employee or agent may increase our liability except by a written agreement signed by an authorized officer.

22. Claims procedure

You must inspect Goods promptly at collection or delivery and preserve the packaging, contents, labels, invoices and other evidence. Apparent loss or damage should be noted on the delivery record and reported in writing within 48 hours; concealed damage must be reported within 2 days after delivery; and non-delivery within 14 days after the later of the estimated delivery date or our notice of arrival. All claims must be submitted by email to [email protected]. WhatsApp messages do not constitute an official claim. These are contractual notification periods, but they do not shorten any minimum period or non-waivable right imposed by law.

A claim must include the account and tracking numbers, facts, photographs, purchase invoice, proof of payment, proof of value and ownership, repair or replacement evidence, and any Customs or carrier record. We may request inspection and a signed declaration. Payment of freight Charges is not admission of liability, and Charges may not be deducted from a claim without our written agreement.

To the extent permitted by law, legal proceedings concerning a Shipment must be commenced within 12 months after delivery, the scheduled delivery date or the event giving rise to the claim, whichever first applies, unless a longer mandatory limitation period applies.

23. Refund and service-credit policy

Freight, processing, handling, storage, brokerage and other Charges are non-refundable once the related service or cost has been incurred, except where required by law or where we determine that a charge was made in error.

No refund is due merely because of delay caused by Customs or another authority, weather, carrier or airline disruption, congestion, force majeure, missing or inaccurate Customer documents, unpaid Charges, incorrect addressing, prohibited or restricted Goods, inspection or a recipient’s unavailability or refusal.

Where we are solely responsible for a material failure to provide a paid Service, we may, subject to mandatory law, reperform the Service, issue a reasonable service credit, or refund the affected Service charge. Government charges and non-refundable third-party costs are not refundable by us.

24. Customer indemnity

To the fullest extent permitted by law, you will indemnify and hold harmless the Company and its personnel and contractors from third-party claims, penalties, duties, taxes, losses and reasonable costs arising from your breach of these Terms; unlawful, dangerous, prohibited or restricted Goods; false declarations; defective packaging; infringement of another person’s rights; or instructions given without authority, except to the extent caused by our fraud, willful misconduct or liability that cannot lawfully be excluded.

25. Privacy and data protection

We may collect and process names, contact details, addresses, date of birth where necessary, government-issued identification, TRN where applicable, proof of address, business records, payment information, device and portal records, communications, shipment history, invoices, customs information, CCTV and delivery evidence to provide Services, verify identity, process payments, comply with law, prevent fraud, protect persons and property, resolve disputes and improve operations.

We may share relevant data with carriers, customs brokers, warehouse and delivery providers, payment processors, insurers, professional advisers, technology vendors, the Jamaica Customs Agency and other competent authorities where reasonably necessary or legally required. Some recipients may be located outside Jamaica. We will use reasonable contractual, organizational and technical safeguards appropriate to the processing and applicable law.

We retain personal data only for as long as reasonably necessary for the purposes above, legal obligations, claims and records management. Subject to the Data Protection Act, 2020 and applicable exceptions, individuals may request access, correction or other available rights by contacting [email protected]. We may verify identity before responding. Any fuller Privacy Notice published on our website forms part of these Terms.

26. Electronic communications and records

You consent to receiving operational, contractual, billing, customs, collection and delivery communications by email, SMS, WhatsApp, telephone, customer portal, website notice or other electronic means associated with your account. Electronic acceptances, instructions, invoices, notices and records may be used as evidence to the extent permitted by the Electronic Transactions Act and other applicable law.

You must keep contact details current. A notice is treated as received when delivered to the latest contact information supplied by you, subject to proof of transmission and any mandatory legal rule. Marketing messages will be handled in accordance with applicable consent and opt-out requirements.

27. Complaints and dispute resolution

Before commencing court proceedings, the complaining party should send a written complaint to [email protected] with supporting records. We will acknowledge it and conduct an internal review, normally aiming to provide a substantive response within 15 Business Days, although complex or third-party matters may take longer.

If unresolved, the parties will attempt good-faith negotiation. They may then agree to mediation in Jamaica with a mutually selected mediator and share the mediator’s fees equally unless otherwise agreed. This clause does not prevent urgent injunctive relief, preservation of Goods, debt collection, compliance with a statutory deadline, or use of a regulator or consumer-protection body.

28. Governing law and courts

These Terms and any non-contractual dispute arising from them are governed by the laws of Jamaica. Subject to the complaint process above and any mandatory consumer right, the courts of Jamaica have exclusive jurisdiction. Nothing in these Terms prevents a Customer from exercising a right that applicable consumer law requires to remain available.

29. Suspension and termination

You may stop using the Services after paying all Charges and arranging lawful disposition of all Goods. We may suspend or terminate an account or Service immediately for material breach, non-payment, fraud, abusive conduct, safety or security risk, legal or carrier requirement, or repeated operational non-compliance.

Termination does not affect accrued rights, Charges, liens, claims, confidentiality, privacy obligations, liability limits, indemnities, governing law or provisions intended to survive.

30. Intellectual property

The Jazzway-Pro name, logos, website content, photographs, designs, software, tracking interfaces, databases, documents and marketing materials are owned by or licensed to us. You receive only a limited, revocable, non-transferable right to use our customer-facing systems for lawful use of the Services. You may not copy, scrape, reverse engineer, alter, impersonate, resell or commercially exploit them except with written permission or as permitted by law.

31. Changes to Services and Terms

We may update rates, operational procedures and these Terms for legal, security, carrier, technology or business reasons. Material changes will be posted on our website or portal or notified through an account contact and will apply prospectively from the stated effective date. The version accepted when a Shipment is tendered generally governs that Shipment, unless law or an authority requires an immediate change.